Privacy Policy

Introduction

BalanceLife ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

Personal Information

When you contact us or request a consultation, we may collect:

• Name and contact details (email address, phone number)
• Information you provide in inquiry forms
• Preferences regarding consultation topics
• Communication history with our team

Usage Information

We automatically collect certain information when you visit our website, including:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Provide information about our services
• Communicate with you about appointments and follow-ups
• Improve our website and services
• Comply with legal obligations
• Analyse website usage and visitor patterns

Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Consent: When you provide information through our contact forms
• Legitimate interests: To provide and improve our services
• Legal obligations: To comply with applicable laws and regulations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist us in operating our website and providing services (e.g., hosting providers, email services)
• Legal requirements: When required by law or to protect our rights

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request copies of your personal information
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request limitation on how we use your information
• Right to data portability: Request transfer of your information
• Right to object: Object to processing of your personal information
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Transfers

Your information may be processed and stored outside the United Kingdom. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

BalanceLife
22 King's Road
Nottingham NG1 5LD
United Kingdom
Email: [email protected]
Phone: +44 1156 782 430